Returns and exchanges

1. Right of withdrawal

1.1. You may return products bought online without giving a reason within 14 calendar days of receiving them.

1.2. To do so, notify us in writing at [to be completed] or by phone at [to be completed], stating the order number and the products being returned.

1.3. The products must be sent or handed back to the Seller within 14 calendar days of notifying the withdrawal.

2. Conditions for non-defective products

2.1. Products can be returned if they are undamaged, show no signs of use and are, as far as possible, in their original packaging with labels and seals intact.

2.2. If a product has been used or altered in a way that reduces its value, the refund may be reduced proportionally.

3. Non-returnable products

3.1. For hygiene and safety reasons, opened or used fragrance products cannot be returned, for example:

• air fresheners removed from their sealed pouch or packaging;
• opened bottles, capsules and refills;
• used sprays and cleaners.

This exception does not apply to defective products.

4. Defective, damaged or wrong products

4.1. If you received a defective, damaged or wrong product, contact us as soon as possible with the order number, a description of the problem and, if possible, photos.

4.2. We will offer, at your choice: a replacement with the same product, a replacement with another product, or a refund.

4.3. In this case, the costs of the return and of delivering the replacement are covered by the Seller.

5. Return costs

5.1. For non-defective products returned under the right of withdrawal, the cost of sending them back is borne by the Buyer, unless agreed otherwise.

6. Refunds

6.1. Refunds are made within 14 calendar days of receiving and checking the returned products.

6.2. As payment is made on delivery, refunds are made by bank transfer to the account given by the Buyer, or by another agreed method.